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How To Talk to Your Girls About Cookie Season Challenges


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Challenges that come up during cookie season can be frustrating, but as Girl Scouts, we are ready to tackle any challenge. With the news from Little Brownie Baker that they are experiencing supply chain issues which will impact production and delivery of our shipped cookies during the upcoming cookie season, we’ve pulled together some resources you can use when talking to your girls.  

These conversation starters for middle school and below Girl Scouts will help them feel confident and prepared as cookie entrepreneurs and use this as an opportunity to educate about Supply Chain Management & Labor Shortages. 

 

ASK:  

Girl Scouts, you know how sometimes you go to the store and what you need isn’t there?  Can anyone give me an example? Why do you think that happens?  

ANSWER AND EXPLAIN:  

There is a challenge worldwide with getting ingredients from one place to another – often by big trucks, ships or trains. In business, we call this supply chain management. The supplies are the ingredients and the transportation from where the ingredients are made to where the products are baked is the supply chain. 

EXPLAIN

Well, that’s what’s happening with our cookies. Our baker, Little Brownie Baker, has had some challenges getting the ingredients they need to make the millions of cookies they bake for Girl Scouts all across the country. Also, they need more workers who want to work at the bakery. 

 

ASK: 

Do you know what “labor” means? 

ANSWER AND EXPLAIN:

It means work. Right now, there aren’t enough workers at the bakeries. It’s happening in a lot of places and why some of your favorite goodies are not available!

 

ASK (Older):

If you owned Little Brownie Bakery, what do you think you would do about that? 

ANSWER AND EXPLAIN: 

Good news is this will have little impact on our local cookie sales.  

You will still sell cookies to all of your friends, family, neighbors. You’ll still have a Digital Cookie storefront where they can place orders – or you can use your cookie card. You can ask your family and friends to donate cookies to the troops! We will even have cookie booths!  

The only change is that we won’t ask our family and friends who live far away to order cookies to be shipped until February 27.  For anyone locally who wants to try the new cookie, Raspberry Rally, they will have to order the cookie on February 27 on your Digital Cookie. 

 

ASK: 

So what do you think we say to a customer who lives locally if they’ve heard about these challenges? 

ANSWER: 

The good news is this cookie issue doesn’t affect my sales – you can order cookies from me and I will deliver them to you just like I always do!

 

ASK:  

And if they ask about Raspberry Rally? What do you tell them? 

ANSWER:   

You can order Raspberry Rally cookies online to ship directly to you starting February 27. I will send you a link to my digital store on that day to remind you to place your order! Be sure to order them fast because only a limited supply is available!

 

EXPLAIN: 

In business, it’s really important to follow-up with your customers. So be sure to send that link to your Digital Cookie storefront via text or email to them on February 27. I’ll send you and your parents a reminder! 

Sometimes in business these things happen and we have to all do our best to make the best of it! This is supposed to be a fun experience – but also one that gives you skills. 

You just learned all about supply chain management and labor relations. If your comfortable explaining it -- tell your family and friends about all you’ve learned! They’ll be impressed with your business skills! 

 

EXPLAIN: 

For Girl Scouts who were involved last year or understand supply chain management, you can assure them that this is isolated to “Shipped Cookies” and they will still be able to crush their goals.