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Are you ready for Girl Scouts upcoming system downtime? Let’s make sure!


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We noted in a recent email that, beginning in December, Girl Scouts will debut a refreshed member account management system designed with you in mind. The new environment will provide increased visibility to your Girl Scout member account, make it simpler to manage household (and troop) memberships, and make it easier for you to find more fun for your Girl Scout!

However, to implement these changes, all member systems such as MyGS, the Volunteer Toolkit (VTK), and gsLearn will be unavailable from November 18 through December 7.

WHAT DOES THIS DOWNTIME MEAN FOR YOU?

Starting November 18 at 11:59 p.m. through December 7, Girl Scouts will be undergoing system-wide updates that will pause access to anything within your MY GS account including:

  • your family and troop profile
  • The Volunteer Toolkit (VTK)
  • gsLearn (volunteer online training platform)
  • Looker (service unit admin team reporting resource)

This update will also mean that we cannot process any membership registrations or renewals. Also, the processing and screening for all volunteer background checks – new and renewing – will be restricted through early December.

HOW TO I JOIN OR RENEW?

Joining or renewing your membership is easy! Simply complete our form and a staff member will be in touch to help you start your Girl Scout experience!

HOW DO I REGISTER AS A VOLUNTEER?

Just like registering your girl, all you need to do is  complete our form and a staff member will be in touch to help you become a volunteer. However, any background checks not completed before November 18 will be considered incomplete and we will have to postpone your volunteer engagement until post Go-Live when your eligibility status can be confirmed.

 HOW DO I SIGN UP FOR GIRL SCOUT PROGRAMS AND EVENTS?

For current program opportunities, you can review the event flyer for links to register or visit our events page and look for the large "Event Registration" button.   

HOW DO I TAKE IN-PERSON ADULT TRAININGS?

As gsLearn will be down while we're upgrading, webinars will be unavailable to view during this time. In-person trainings are available. You can register for them here.

WHAT IF I NEED MORE HELP?

Girl Scout staff members will also be unable to access any member systems during the downtime. This means we will be unable to help you in the VTK, make troop changes, change contact information, complete background checks, add volunteer roles, or perform other similar tasks.

The Customer Connections Team can be contacted at customerconnections@gswcf.org. Note: we will respond to all inquiries but, due to the demands of facilitating the transition, most responses will be after Dec. 7.

  • For all emergency needs, please email us using "Emergency" in the subject line. Due to our limited capacity to respond, we will be prioritizing emergency needs (like girl and volunteer safety) for timely responses prior to Dec. 7.

HOW CAN I PREPARE TO LEAD MY TROOP WITHOUT THE VTK?

Troop co-leaders should download any VTK meetings plans they will need during the downtime.  Troop co-leaders will not be able to access or use the VTK from November 18 to December 7. 

Troop co-leaders should also pull member rosters and any contact information they will need during the downtime from the VTK before November 18.

For more information, check out our detailed guide for information about how to prepare for the downtime!

As Go-Live approaches we want you – our members and volunteers – to know that we will be here to guide you through the transition from beginning to end! Below is a timeline highlighting important dates:

VS 2.0 Timeline

Please be on the lookout for emails and updates to this blog post in the weeks to come as we keep you updated on the process (including a sneak peek at the new system.) These communications will guide and support you throughout this time!

And, please help us spread the word! Share this information with other Girl Scout members. It's very important that everyone knows that MyGS, the VTK, and gsLearn will be unavailable starting November 18 in order to ensure everyone is prepared.

Thank you for your patience while we work to enhance your Girl Scout member experience. We’re excited to support you through the transition and welcome you to our new member platform!