Renew
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On Time Renewal

Renew

Your Next Step, Powered by Girl Scouts!
New Badges, New Journeys, New Discoveries

What path will you choose next year? With new programs in outdoor adventure and STEM and the promise of dozens of new skills to learn and awards to earn, at Girl Scouts the trail is yours to blaze! You’re a force to be reckoned with, and we can help you unleash more of that unstoppable potential—in a place that’s all about championing girls’ success. Whatever the next step looks like for you, we can help you make it happen.  We even have some awesome Early Bird Renewal incentives - including a choice to attend a special renewal virtual event with the KIDZ BOP Kids or singer/songwriter Tenille Townes. 

Not yet a member? Join now

Due to the current situation in our communities, we are revising our incentive timeline to be more considerate of those who need to focus on other, more immediate concerns for their families. At this time, GSUSA is still planning to launch renewal nationally on April 1 with the Early Bird portion extending through June 30, but we do not want anyone to feel pressure about renewing right when it opens. We will still be offering a wonderful array of incentives for our returning girls and leaders, but will structure it in a way that allows the same odds for those who choose to renew much later in the Early Bird timeframe. Look for the updated info in the Early Bird Guide.


Renewal is easy!

Just sign in to your Member Profile here or use the "My GS" link at the top of any page and click "Member Profile." Once there you can follow the steps under the Membership tab and select "Next Year" from the "Current Year" drop down menu.

Having trouble logging in? Here are some quick reminders: Your User Name will be the same email address you’ve used with Girl Scouts before.  If you cannot remember your password, use the “Forgot your password?” link to set a new one.  

Need additional help with your registration? We're here for you. Contact Customer Connections at customerconnections@gswcf.org.

Renewal Walk-Through for Parents
 
Trouble Logging In?

Q: Why isn’t my username working? 
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your council’s Customer Care team.

Q: Why aren’t I getting the password reset emails? 
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact your council’s Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account? 
A: Your council’s Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in? 
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your council’s Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact your council’s Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in? 
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Please contact Customer Connections for additional support.